Contact your regional Technical Support office Monday through Friday during office hours to follow up on your request: Americas +1 877 926 4639 Office Hours: 9:00 a.m. - 7:00 p.m. EST Europe, Africa, Middle East +49 721 6639 0 Office Hours: 8:00 a.m. - 5:00 p.m. CET Japan +81 3 5977 5210 Office Hours: 8:00 a.m. - 5:30 p.m. JST Asia +86 21 5050 9922 Office Hours: 8:00 a.m. - 5:30 p.m. CST Additional information can be found at: http://www.ameteksurfacevision.com/support